Return & Refund Policy
RETURNS
What is your return policy?
All items with any discount over 10% off and bellow 30% off, including promotional codes as newsletter discounts or any other, are not valid for refund BUT are valid for exchange or store credit. Eligible items for return must be returned in their original condition, unworn, washed or damaged. Products must have all tags and liners attached and returned in original packaging. Please try on garments over underwear and do not remove sanitary the slip. Remember that, due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. It is at ANCORA´s discretion to determine if the returned piece has been soiled. If a piece is determined to be soiled, orders will not be accepted for a return or store credit. ANCORA cannot send back the order and will have to damage out any soiled suits.
What is the policy for sale items?
All sale items that are 30% off or over are final sale. Quantities are limited and are not eligible for exchange, refund, or store credit. If you have a question about the sizing of a sale suit, please call customer service at the following emails: info@ancoraswimwear.com or support@ancoraswimwar.com.
All items with any discount over 10% off and bellow 30% off, including promotional codes as newsletter discounts or any other, are not valid for refund BUT are valid for exchange or store credit.
At this moment we only accept returns via email within the first 15 days from your ship date. Please email us at support@ancoraswimwear.com with your order number. A customer service representative will review your request. If it is approved, you will be mailed a prepaid shipping label for USA orders and return form; please print the shipping label and the return form.
Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible). Place the pre-printed return label on the outside of your package. Please note that the return label is pre-paid, therefore, you will not be responsible for the return shipping cost. Drop off at your package at your nearest USPS office. Please allow up to 10 business days for your return to be processed.
How is the return process for international orders?
At this moment we only accept returns via email within the first 15 days from your ship date. Please email us at support@ancoraswimwear.com with your order number. A customer service representative will review your request. If it is approved, you will be mailed instructions and the return address; please print the shipping label and the return form. Customer must guarantee that the product is sent back to ANCORA facilities in the United States. Costs, duties and fees in the return process are customer responsibility.
Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible). Place the pre-printed return label on the outside of your package. Drop off at your package at your nearest office. Please allow up to 10 business days for your return to be processed once we receive it and please be attentive to all the return process.
What is the refund policy?
Refund policy applies to all purchases made in our site and is eligible on products that are full price. Refunds on sale products that are 30% off or over are not approved. Store credit or exchange apply to any orders with 30% or less including promo codes.
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For international cards please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
If you made your purchase using a gift card refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
Products purchased with store credit are not valid for refund.
What items are non-refundable?
The following items are not refundable:
- Free gifts or promotional items with retail value.
- Items purchased with discount with any discount including promo codes.
- Sales and clearance items, including sample sale items.
- Original shipping and handling fees.
- International shipping costs and return costs.
If you receive a damaged or defective item, please notify us within 5 days of receiving your order and we will exchange the unwashed/unworn item for the same item at no cost.
For any warranty, the product goes through a review process by ANCORA SM quality department. If it proves to be a factory error, ANCORA SM will proceed to return the product for the same reference as long as it is available. If the product for any reason is sold out, ANCORA SM will proceed to issue a store credit coupon for the net value of the product. This review may take up to 15 business days from the date of application.
How soon will i get my refund?
Once your items are inspected by the return department, you’ll get your refund typically within the next 10 days. It may take up to 7-10 business days for the refund to be fully processed
What if my item is damaged?
If you receive a damaged or defective item, please notify us within 5 days of receiving your order and we will exchange the unwashed/unworn item for the same item at no cost.
For any warranty, the product goes through a review process by ANCORA SM quality department. If it proves to be a factory error, ANCORA SM will proceed to return the product for the same reference as long as it is available. If the product for any reason is sold out, ANCORA SM will proceed to issue a store credit coupon for the net value of the product. This review may take up to 15 business days from the date of application.